Redwood National & Regional Rallies - Redwood Owners Group Forum

Morning sessions cancelled

ROG - Rally — Sat, 23 Jul 2022 12:51:07 +0000

We've decided to cancel the morning rally sessions. Will reevaluate as the morning goes on. Right now the plan is that we would have open houses and also the potluck.

Note:. Carolyn and Paul are here from skymed and will remain open for anybody that wants to visit with them unless the weather turns worse.

2020 Rally Ideas

Jim — Mon, 28 Oct 2019 03:56:41 +0000

2020 Rally ideas. I am working on our 2020 ROG Rally. Do you have an idea of something you would like to see at the rally? If you have an idea, I would love you to be involved in the research of the idea. Example... if you would like to suggest we have cushioned seating, send me a PM with the information for the vendors you have found. I cannot make every idea work, but would love to try. This will allow an opportunity for everyone to be involved. I'll start by saying, the date and place cannot change for this rally.

LCI Tour

Jim — Wed, 21 Aug 2019 20:43:21 +0000

After the rally George & I had the opportunity to tour the LCI (Lippert) facilities. It was so fun to see the rows and rows of furniture. They have really focused on customer service. They have almost 100 people that are available to take incoming calls. LCI is really focusing on continuing to improve customer service. It was very impressive to us. We are planning to have a tour of the facilities next year at the rally. They also developed a "myLCI" app. It works to find products and get support. It is available for iPhone and Android.

Hershey RV Show

Jim — Wed, 21 Aug 2019 07:14:26 +0000

See new Redwood's at the big Hershey RV Show, September 11 to 15. Might be able to leave with a shiney new Redwood! Redwood RVs will be in the Crossroads area, right in the front of the Giant Center. Here is the website for more information: https://www.visithersheyharrisburg.org/events/americas-largest-rv-show/

Regional Gathering 2020 - Request For Interest

Jim — Thu, 08 Aug 2019 17:34:22 +0000

With Patti's NE Regional Gathering 2019 only a month away, I am looking to determine if their is interest in another event in 2020. 2020 NW Regional Gathering - Similar to this year's event, this is NOT a rally, it will have no registration fees involved, no Redwood technicians/management, no vendors, no catered meals, etc. - It is an opportunity for Redwood owners to meet in the Okanagan Valley, enjoy some local wines and other attractions Tentative Start - Sept 8th Tentative Location - Osoyoos, BC, Canada Since it is a considerable distance for many owners, I am also thinking of planning a trip through the Rockies immediately after. Possibly visiting Banff, Jasper, Columbia Icefields, Hot Springs, Vancouver, Whistler. Again, this will have no host & fees - I would arrange a schedule & everyone would make own reservations. Please advise if you would be interested in the Gathering and also the Rockies trip. If I receive sufficient interest, I will move onto the planning stage.

2019 National Rally Update From Redwood

Jim — Fri, 19 Jul 2019 19:17:41 +0000

Almost all the continuing updates from the National Rally have been recorded on the ROG Facebook page. I want to preserve this discussion from the Redwood Management Team on this forum so it is easier to access: From the National Rally meeting with Redwood, Friday, 7/19/2019. Tim Cress, National Sales Manager for Redwood, introduced the Redwood Management Team. He gave this update: First 5 months of 2019 nationally, towable sales down 6.2%. Fifth wheel sales down 8.7%. Crossroad sales up 4.3%. Tim reinforced their commitment to help owners. They request we go through the dealership first, and if repeated dissatisfaction then call the Redwood customer service number, ask to speak to your Regional Sales Representative for Redwood in your location. Many new ideas came from national industry show called RVX this year in Salt Lake City. He encouraged feedback to the Management Team during the factory tours this afternoon. Questions/Answers we (as owners) submitted to Redwood: Q: Is there a Redwood advisory team who use the product? A: No, which is why they value constructive feedback - primarily through the ROG forum and ROG Facebook page. Q: What should we do about dealers who refuse warranty work because they didn't sell the unit? A: Call Redwood Regional Rep and ask for help finding a facility for warranty work. Q: What if I have specific questions about changing my Redwood to update something a newer unit has? A: Call RW Regional Rep with your VIN and they can find the answers. Q: Why did RW discontinue the slide-in-slide? A: That option is not discontinued, it is on hold as they evaluate other options - currently the tilt bed system to provide the additional floor space in bedrooms. Q: Why would RW build some units with such little storage space? A: Current changes had the intent to provide more natural lighting. They are always looking and re-evaluating, and there is give-and-take in each design change. They have to offer a variety of floor plans and all will not be suitable for everyone. Q: What currently sets Redwood apart from other high-end manufacturers? A: 1) Best warranty in the industry (2 year bumper-to-bumper, 3 year structural), 2) High quality structural frame, wood interior, exterior fiberglass. Dollar for dollar, no other manufacturer provides what Redwood does. Q: Why are there so many recent suspension/spring hanger issues? A: Because of recent posts, Redwood pulled all warranty issues and current claims are in line with several previous years. They are researching the deeper potential causes, but the recent appearance of a trend, they believe, is primarily due to the rise in social media and we simply know about more numbers than we used to. But Tim reiterated they researched previous claims and there is not a rise in number of claims. They are taking it seriously. Q: Why no warranty work provided at the factory? A: Redwood use to provide that service to owners, but now there are more than 5,000 Redwoods on the road and it is impractical. Use the dealer network first, if not satisfied, the RW Regional Rep can help you get action. And yes, if the coach needs to come back to the factory they will do that. Q: What about quality control? A: They continually make changes to improve QC while the coach is being built. They have responded to feedback on items like trim - changed the design so they can put better fasteners in. They added a third PDI facility. 100% of Redwoods are rain tested with slides out and in. They continue to strive to improve quality as they are built. Dealers are supposed to provide new owners with their PDI intended to repair items from transport or that got missed. Q: What is the best method to provide feedback to Redwood? A: Through social media like the ROG forum or Facebook page, or a call to your Regional Rep. Q: Have things improved with parts since the relationship with Keystone? A: Keystone parts warehouse stocks over 18,000 items for Keystone products. 96% of calls are answered, 90% parts are shipped within 72 hours. Redwood feels that response has greatly improved over what they were able to provide. Q: Why won't Redwood share diagrams, colors, etc. with owners? A: They will. Contact your Regional Rep with your VIN. Q: Can upgraded Redwoods be recertified for higher GVWR? (i.e. unit came with 7,000 lb axles but upgraded to 8,000). A: No. As the manufacturer they cannot recertify a unit. It was built to the standards they are certified at. Q: Are the new Redwood drum brakes comparable to disc brakes? A: No. Disc brakes are a different technology. Q: Why not offer Independent Suspension (IS) as an option? A: Price point of units on dealer lots. Q: Why not plumb gray tanks together for more capacity? A: Would not work on some floor plans, simple upgrade owners can do with gate valve if they have the need. Q: I have an issue that has never been resolved by dealer and now out of warranty. A: Should/could have called Regional Rep. Call Regional Rep. Q: Is it true workers are paid by the piece instead of hourly, and why do that? A: Yes, it is true. The entire industry is paid by the piece and if they changed to hourly they would lose many highly skilled workers. The industry is highly competitive for skilled workers. Q: Is there any plans to stop supporting the Redwood rallies with techs? A: No. Emphatically No. Q: What about the long wait for service? A: Dealers are beginning to invest in upgraded service centers, but sales have far outpaced the level of service centers. Q: Is there any plan to offer supports on the rear of Redwoods for stability when set up? A: Still in discussion and engineering. Q: Why can't you access the bedroom and kitchen without opening slides in some of the new models? A: Not all floor plans are suitable for everyone. Q: Are there any plans to offer these options? IS - probably not Clear solid screen door - they have added it to their list to look at Built in surge protector - yes Rooftop satellite - no Solar - yes Q: With a warranty designed for full-timers, why not help with some of the additional expenses (i.e. lodging) when in for warranty work? A: Not practical to provide related expenses as it affects the cost of all the Redwood products, but the Redwood team does want to work with owners and be our advocate. (Note: the above questions/answers were written down, by me, to the best of my ability while the session occurred. Please feel free to correct if I am in error).

Rally Schedule... Take a peek before you get here.

Jim — Fri, 12 Jul 2019 04:36:52 +0000

Here is a copy of the schedule for our Rally week. Can't wait to see everyone! So fun to watch all the beautiful Redwoods coming in. 642

Online Voting Form

Jim — Thu, 11 Jul 2019 02:56:40 +0000

Just a reminder for all members that are not attending the Rally - you can still vote for the candidates and changes to the By-Laws. Form can be seen here: Or here: http://www.redwoodrvowners-dev.com/index.php?option=com_kunena&view=topic&catid=50&id=2448&Itemid=159 Attach the form to an e-mail and send to: president@redwoodrvowners.com before July 18th, 2019 @ 23:59 p.m. E.D.T. 641

National Rally - What day are you coming in on

Anonymous — Mon, 08 Jul 2019 19:50:49 +0000

Hi Everyone, I was curious to know what day are you coming in on ? This will be my first Redwood rally. Do most people come in on Sat. July 13th or Sunday the 14th the first day of the rally ? I don't want to miss anything at the rally. Thanks for any input, Al

Several New Vendors at the Rally this year

Jim — Fri, 05 Jul 2019 19:28:10 +0000

We have a great new vendor at the rally this year... Origins Unlimited. They are all about RV safety. They deal with: 1. Water quality 2. Fire suppression 3.Tire safety 4. Pet safety 5. Security 6. Battery Management 640