Welcome, Guest
Username: Password: Remember me
  • Page:
  • 1

TOPIC: Impending roof failure?

Impending roof failure? 1 week 6 days ago #1

  • dons
  • dons's Avatar
  • NOW OFFLINE
  • Posts: 5
  • Thank You(s): 1
  • Karma: 0

  • Redwood/2016/38RL
New to this forum, we have a 2016 Redwood 38RL. I was on the roof yesterday and discovered what I believe is a possible major roof failure. There appears to be a flap under the edge of the roof on both sides of the trailer, under the rubber. The staples that hold this strip down have apparently come loose. allowing the flap to raise and create a void under the rubber, running the full length of the trailer on both sides. I can feel the loose staples under the rubber. Anyone else experience this issue and what did you do about it? Is there a representative at Redwood who might help?

Please Log in or Create an account to join the conversation.

Last Edit: by dons.

Impending roof failure? 1 week 6 days ago #2

  • Oriana
  • Oriana's Avatar
  • NOW OFFLINE
  • Posts: 1707
  • Thank You(s): 374
  • Karma: 7

  • Oriana
  • “Oriana’s
  • Redwood/2013/36 FL
This is the customer service number (866) 425-4369

Are you still under warranty?

Please Log in or Create an account to join the conversation.

Andy & Judi, Canines - Kona & Bella
Maple Ridge, BC
2013 RW 36FL
2016 F350 DRW
Cruise & RV Blog: www.andyandjudi.com
President - ROG

Impending roof failure? 1 week 6 days ago #3

  • dons
  • dons's Avatar
  • NOW OFFLINE
  • Posts: 5
  • Thank You(s): 1
  • Karma: 0

  • Redwood/2016/38RL
No, Warranty was up in April 2018, I am hoping this is enough of a material failure that it might be covered. Not to optimistic. I called customer service, they told me to take it to a dealer for evaluation, hoping to find one in the Tucson/ Phoenix area.

Please Log in or Create an account to join the conversation.

Impending roof failure? 1 week 6 days ago #4

  • Joe Dombrowski
  • Joe Dombrowski's Avatar
  • NOW OFFLINE
  • Posts: 1093
  • Thank You(s): 144
  • Karma: 6

  • Redwood/2016/38RL
I had that happen to my "16" 38RL under warranty. It is not a major repair, they loosen the side edge molding, fold up the roof membrane, remove and reinstall NEW fasteners, re glue the roof membrane and reinstall the side molding, re caulk..

There is a thin piece or corner molding that is under the membrane, that is what the staples are holding down.

The dealer told me that when walking on the roof, you should NOT stand, or walk too close to the edge, that could cause the loosing of some staples..

Good Luck with the repair
The following user(s) said Thank You: dons

Please Log in or Create an account to join the conversation.

Impending roof failure? 1 week 6 days ago #5

  • Jim and Mary
  • Jim and Mary's Avatar
  • NOW ONLINE
  • Posts: 219
  • Thank You(s): 52
  • Karma: 0

  • “Jim
  • Redwood/2013/36RL
I think the closest real dealer to Phoenix is Lazy Days in Tucson, about 120 miles south. Redwood claims Camping world is a dealer, but I'll let you draw your own conclusions. There are at least two Camping Worlds in the Phoenix metro area, one close to us in Mesa.
The following user(s) said Thank You: dons

Please Log in or Create an account to join the conversation.

Jim & Mary Butters, Maggie (furry kiddo)
2013 Redwood 36RL
MorRyde IS, MorRyde Pin Box Goodyear G114 17.5's Titan Disc Brakes, Residential fridge Winegard Travel'r rooftop TST TPMS

2015 Ford F350 KR DRW

Impending roof failure? 1 week 6 days ago #6

Jim and Mary wrote: I think the closest real dealer to Phoenix is Lazy Days in Tucson, about 120 miles south. Redwood claims Camping world is a dealer, but I'll let you draw your own conclusions. There are at least two Camping Worlds in the Phoenix metro area, one close to us in Mesa.

I've not heard any better reviews about Lazy Days than CW.
The Alpha membrane is warranted for 12 years against material failure/defects, but poor installation of the material is not & that accounts for 99.9% of the roof problems.

Please Log in or Create an account to join the conversation.

Travelin' Texans
Full timers since 2008
2013 FB Black & Tan (FOR SALE)
2013 GMC Denali 3500 DRW
Last Edit: by Danny and Linda.

Impending roof failure? 1 week 6 days ago #7

  • dons
  • dons's Avatar
  • NOW OFFLINE
  • Posts: 5
  • Thank You(s): 1
  • Karma: 0

  • Redwood/2016/38RL
I'm not too impressed with the service reviews I'm seeing on any of the dealers in this area. If somebody knows of a Redwood dealer that gives good service, I'm willing to travel. We are full time, so that has to be a consideration.

Please Log in or Create an account to join the conversation.

Impending roof failure? 1 week 6 days ago #8

  • dons
  • dons's Avatar
  • NOW OFFLINE
  • Posts: 5
  • Thank You(s): 1
  • Karma: 0

  • Redwood/2016/38RL
Thanks Joe, that's the best news I've heard today, thanks for the reply. I was not sure how much of a repair I was looking at, but you make perfect sense. I am always careful not to walk near the edges or any openings, so I'm not sure what caused this. It looks to run the entire length of the roof on both sides. If I find a dealer with decent reviews, I'll travel if necessary.
The following user(s) said Thank You: ford truck guy

Please Log in or Create an account to join the conversation.

Last Edit: by dons.

Impending roof failure? 1 week 6 days ago #9

  • Goat
  • Goat's Avatar
  • NOW OFFLINE
  • Posts: 29
  • Thank You(s): 7
  • Karma: 0
Considering you're willing to travel, how about the factory?

Please Log in or Create an account to join the conversation.

Impending roof failure? 1 week 5 days ago #10

  • dons
  • dons's Avatar
  • NOW OFFLINE
  • Posts: 5
  • Thank You(s): 1
  • Karma: 0

  • Redwood/2016/38RL
I would not rule out a trip to the factory if I can get in touch with someone that can schedule us in. I had planned on a trip to morryde for is and discs this summer anyway.

Please Log in or Create an account to join the conversation.

Impending roof failure? 1 week 5 days ago #11

  • Oriana
  • Oriana's Avatar
  • NOW OFFLINE
  • Posts: 1707
  • Thank You(s): 374
  • Karma: 7

  • Oriana
  • “Oriana’s
  • Redwood/2013/36 FL
Unless you are attending the rally, the days of getting appointments at the factory are long gone. Everything has to go through dealers and if the dealer can't handle it, then the factory service centre will look at it.

If you will consider Indiana, I suggest going another couple hundred miles into Ontario. They have an excellent dealer in Delhi, ONT - Hitch N'Go. They provide a discount for paid ROG members, plus the exchange rate is favourable.

They have a spot outside the shop with water & power.
The following user(s) said Thank You: dons

Please Log in or Create an account to join the conversation.

Andy & Judi, Canines - Kona & Bella
Maple Ridge, BC
2013 RW 36FL
2016 F350 DRW
Cruise & RV Blog: www.andyandjudi.com
President - ROG

Impending roof failure? 1 week 1 day ago #12

Hitch N’ Go definitely gets my vote!

Please Log in or Create an account to join the conversation.

  • Page:
  • 1
Time to create page: 0.349 seconds

 


Redwood Owners Group, Inc. * 5753 Hwy 85 North #3057 * Crestview, FL 32536 

Working together to

share knowledge and fellowship!

ROGLogoClean

 

 

Terms of service

Redwood Owners Group, Inc. is the quintessential Redwood Owners Group providing a website and events for the discussion of technical, practical, and entertaining issues relating to all Redwood Residential Vehicles. These include the Redwood, Sequoia, Cypress and Blackwood lines of residential vehicles.  The Redwood Owners Group provides through rallies, meetups and social networking many ways to meet and connect with other Redwood RV owners.

Redwood Owners Group, Inc. is not affiliated with Redwood or CrossRoads Recreational Vehicles, its subsidiaries, or affiliates. 

Join the ROG!

Basic membership is Free!

Main Menu