I am fairly new to the ROG, but as I have read in the past there are many veterans who have helped many of us newcomers.
I have warranty on our Redwood until August 15 th of this year.
My question:
As I was up top scrubbing he deck I noticed 1 inch to 4 inch bubbles in a lot of areas on the top. Common sense tells me this is not good.
I have seen on past posts where portions of someone's top came loose in 3 foot sections.
I wonder did it start like this?
Can someone advise me as to. What steps to take on this issue. I'm not crazy about the dealership where I purchased the unit. We will be attending our first Rally in July. Will there be reps there from the manufacturer of the roofing material that I would start working th them first?
Made my first post on generator install yesterday and received many helpful replays.
Looking forward to your thoughts.
Allen, Kim and YogiBear

Personally I'd take photos & send to your dealer as well as whatever company Redwoods are under this week & get the process started as it may take from now til the rally to get a response from either of them. If I recall the roof material is guaranteed for like 25 years, but they are not going to honor that due to poor installation from the knuckleheads at factory.
Also I don't know who, how, whatever you'd have to do to get them to replace it with the RV Armor roof, I don't think I'd settle for less.
Hopefully someone else that's been successful at getting them to do something will chime in.
Good luck!

Well....At least you are a first owner and under some kind of warranty...

KEEP RECORDS! Dates, times, who you called, who you talked with. Keep EVERYTHING! Be detailed! It will help down he road. Write down exactly what was said.

Follow up the chain starting with your dealer. As you can expect, you will likely get lousy service. If you get lucky and have one of those rare breeds, you might get some help. Get used to the excuse that the dealer is "working" with Redwood but expect nothing. Both the dealer and Redwood will blame each other for the delays. If you take your rig in, expect the dealer to have it for 4-6 months at a minimum.

Next, move your complaint to Redwood Warranty. When you get tired of that, move it up to the President of the company.

You're asking for an expensive fix and since the President of the Company changes with the weather, you might have to go thru a couple of Presidents before you get some kind of answer.

Then, move to Social Media, the News Stations, Publications like Trailer Life for intermediation.

After that fails, take it to your favorite legal team. By now, you'll be tired of fighting and taking notes. The RV industry knows this as they regularly choose this path since they are unregulated and have poor quality standards. They bank on most giving up but you won't because your a fighter.

In the end, your out a ton of time and money. Your frustrated and ready to ditch the RV life.

You'll get no help from your congressman either. They are bought out by the RVIA manufacturing members. They DO NOT act in your interest. They work for the manufacture and associated sub contractors.

As for our roof, they have told us we're SOL (even though or roof is/was only 3.3 years old). We had plans to attend the Rally this year but now we won't as that funding will be re-directed to the permanent Armor type roofing later this summer. We're waiting on dryer weather. It's too bad as we actually had a chance to be a part of a Texas caravan to the Rally. Our apologies to those who will be attending ahead of us. We can't take the risk of having our crappy roof fly off while driving down the road. You see, the problem IS NOT you! It will be the crap glue as they try to stretch a quart can to the entire 400 sq ft surface of the RV. Or, they let it dry way too long while they went to lunch or went to run a few errands. Or, they didn't bother to prep the surfaces correctly. Or they applied the glue in the middle of winter. Have you seen winter in Indiana? I have. I/we lived there for many years. Redwood will blame you. YOU did not maintain the roof properly or you just don't know how to walk on an RV roof properly.

Do we sound disgruntled? You bet. They stiffed us. Thankfully with the support of others on this particular website, we have survived.

The one thing you may want to consider if you are not mechanically inclined is to get an extended warranty while you can. You mention yours runs out in August.

Best of luck to you. Sorry to hear about your pain. Keep us posted of your progress.

Here is a pic of ours -

took it to dealer, they said it looked normal , sent pics to Redwood AND Alpha, both said it looked normal to them.. My warranty expires this coming July , I complained that we would be out of warranty and have an issue Redwood placed a note in our file stating the issue and dates. For what its worth, if I go up on the roof at any point under lets say 80-maybe 85 degrees, there is nothing... if I go up there when it is REAL HOT, they are there..

Ours was/is far worse.

ANY bubbles would indicate improper installation. The glue has not properly bonded to all surfaces. Over time, that will get worse as you drive down the road. There is an airfoil affect that lifts the roofing material.

Adequate glue is a must.

Proper cure time prior to applying the roof is a must.

Temperature, humidity, and surface preparation all affect the installation and cure times. Judging by the amount of sawdust in my AC ducts, its apparent cleanliness is not a driving factor at the plant.

Proper pressure (via rollers or similar application) is a must to ensure the roof is bonded to the glue.

In the commercial/industrial world, we apply these TPO roofs regularly...I can't see it differently because it is installed on an RV roof.

Joe, that is exactly what I am seeing on our unit. We have the same color scheme as well.
Not to reassuring to hear your struggles, sounds like we are headed down the same path but under new ownership which could be better or as I fear worse.

I am starting the phone process tomorrow morning, wanted to get as much feed back as possible.

Will keep eveveryone posted.

AW

Totally agree, but it sounds like management may not agree. The struggle begins tomorrow. Thanks for your reply
AW

Nothing like that on our roof. Guess it must be abnormal :woohoo: .

Another abnormal roof here. My 2012 RW 36RL roof must have been installed on Tuesday through Thursday because even after nearly 6 years, it looks perfectly abnormal with no bubbles anywhere!!!

We must be abnormal also, touch wood we haven't experienced any issues. Hope they get resolved.

Our 2012 is not showing any "normal symptoms" also! The roofing material is completely smooth front to back, and side to side. Sounds like some of the construction processes/materials may have changed in some of the newer models? Replacing a roof would probably be one of the most singular expensive items on the unit.

Bob

Ditto on on no issues with my roof. My 2013 36RL was built in the fall of 2012. In the interest of transparency our RV has been inside of covered storage for about 90% of the time and has less then 4,000 miles. Wish that was more like 10% or less and 100,000 miles!!

Maybe it is time for a class action lawsuit........

If you think about it the way they build these things they cut to many corners,. They do not follow the vendors instructions on installation from the roof issues here, to the grey/black water tanks we all have, God knows what else has been done. It may be worth the time and energy to investigate the legal option. It is going to take a major shake up in the monetary form to make change in the industry. Then work towards changing laws to make sure the behavior stops. It is a matter of dollar over simple respect for another human being called the customer.

Oh Boy I hope we don't have to go down that road.

Oh Boy I hope we don't have to go down that road.

If you do, you'll find a ton of bumps in it 🙁