I am new to the forum, and new owner as of August 2015.
We have warranty till August 2017. We will be coming to first rally this year and have a few items needing to be addressed and wondering if this is possible.
I have been told this needs to be set up through this Qwners Group.
Can anyone let me know the procedure to follow to see if this can be scheduled while at the Rally
Please let me know if u can guide me to make this Happen
Thanks in Advance
Allen

Allen,

The process will be identical to last year, with Redwood having already confirmed each rally attendee will have a 15 min tech visit from a Service Centre tech. Redwood have also confirmed they will address 2 minor issues per coach.

The sign-up sheet is being developed to schedule the 15 min meeting and 2 minor items. Once complete it will be available to all that have signed up for the rally.

Thank you for your quick response. Looking forward to meeting you this summer
Allen

Allen,

I am working on the sign ups for the "15 Minutes with a Tech" and submit form for the "2 minor repair requests". Should be online this week along with the Online voting for Charter and Regular members that will not be attending the Annual General Meeting of the ROG in person.

Now, with that said, the warranty items you are talking about are outside the scope of both the 15 minute with a tech appointment and the 2 minor repair requests. Although I suspect with all the questions new owners tend to have you'll be very pleased with the time you get to talk with the factory tech, I don't believe they will be able to address any warranty issues during that time other than the 2 minor issues they have committed to for all Rally attendees, in warranty or not.

I encourage you to contact Redwood (Keystone) Customer service to determine if your warranty items can be addressed before, during or after the rally at the factory service center. Given the new management I do not know what their current stance is regarding handling warranty items when someone is close by the factory service center.

In years past Redwood has blocked a number of appointments at the Factory service center for warranty items that couldn't be handled onsite during the rally. With new management in place I have no reason to believe they will continue to do that, so again I encourage you to start the conversation with them sooner rather than later since you will be in the area.

On another note, I would like to personally welcome you to the ROG, wish you safe travels and many happy years in your Redwood and look forward to meeting you in person at the Rally.

This is a GREAT service Redwood does for us at the Rally and I hope the new management realizes how important this is.

For the first time since we purchased ours, I can't even come up with 2 minor problems to be fixed?

Steve

I'm sure I can come up with a light bulb here and a seam tape there that needs mending. Can I have your repairs?