We hauled our 31SL 2.5 hours away to our dealer 3 weeks ago with a long list of items that needed addressing since we purchased this rv 2 months ago. The shop is saying Redwood has not approved repairs, Redwood says they have. We have gotten several mixed messages from the dealer and believe they are just not getting it done. I called Redwood and spoke with Jesse today, he was not friendly or helpful and said they cannot do anything more than approve of the work which they did on 6.27.16.

Does anyone have any ideas on how to get the dealer to get the repairs done? We would like to use our rv before summer is over!

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I was thinking the same thing, Greg. We may get in trouble if we list bad dealerships but there is certainly nothing stopping us from listing good or recommended dealerships. This might help steer owners or prospective owners to having a good dealership experience which leads to a good Redwood experience. I will bring this up at the rally next month.

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We can raise this issue of dealer service again with the new RW management, but I am certain we will get the same response as we received from Andy/Jim (RW 2).

The RV industry is not the same as the car industry where the manufacturer can control dealer actions. In the RV industry the dealers are the ones dictating to the manufacturers.

I see no problem with starting a dealer feedback thread, as I believe we did have one on Tony's forum. Any feedback would have to be factual and balanced to be beneficial to others. Where trends are appearing we can address them with RW.

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IMHO, this list is too subject to too many personalities like the different rv park review websites, most get bad reviews due to weak wifi or they didnt provide free dog poop bags, I fear it would be the same with dealers, they didn't have free coffee in waiting area. I would definitely agree someone somehow needs to take control of this problem just not sure the list would be it.

Agree, reviews are so personal. I use trip advisor and Good Sam and take the bad with a grain of salt if there are more good than bad reviews.

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GipCTravelers You have said it best .... Strength in numbers Keep it constructive but pressure on RW to make their Dealer Network strong and support their product...

The dealer network issue is not unique to Redwood, all manufacturers have the same problem, just read other brand forums and you see the same problems with dealers that Redwood owners are having.

Now that Thor and Forest River control over 80% of the RV market and both agree there is a customer support / service problem, why cant these RV Industry giants do more to change the culture of Manufacturer / Dealer / Customer relationships.
They now have the power to make changes, but do they really want to ?

I am not sure if RW CS folks read these post , but since my contact with CS this week it seems after my posting that CS found a way to resolve my issue. Or at least we have a working plan now that does not extend 90 days and beyound.
But Jessie at RW who was professional and short and to the point offered me nothing. I revisited my issue with the on dealers in Ashland Va that handles RW and asked to be but on a schedule for what ever month they could and was then flat out told WE are not taking in any NON McGeorge Customer and only going to service our customer base. With that bit of info I called back to CS and Thomas in CS took the time to look where my location was and contacted a crossroad dealer and helped me make an appointment coming up next week.

It is sad the interaction I have had and energy spent but Thomas and RW CS finally did the right thing. So thank you Thomas for taking the extra effort in helping me locate someone that could resolve or start the process so we can have a good outcome.

This has been my experience with Redwood Customer Service, I have been lucky most of the time and got great customer service reps that really seemed to care and put out the extra effort and I have got some customer service reps that just wanted to pass the "Hot Potato" and just get you off the phone.

It's too bad they can't/dont/won't fill that liasion position that Christian had, Kathy apparently has too many other responsibilities to do a good job of the liaison, sorry Kathy.
Not 100% that the liasion helped everyone, but at least we knew that someone was reading this forum, she was also on the others, listening & passing the info up the chain if command.

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