Met a couple in Joliet IL with a brand new Sequioa they bought from Tiara one month ago.
They have issues with trim falling off, bedroom AC does not work and basement flooded in a rain storm.

They are full timers... husband is a heavy equipment operator on a pipeline job working 6 days a week.

They have called Tiara several times to try to get things looked at. Were told AC would be looked at in 2-3 months.

I gave them the Redwood Customer Support number and wife called yesterday to try and get some help. She was told to come to the Service Center... they would not let her talk to anyone about any other options.

Driving to the Service Center to get their rig looked at is not a realistic option at this time.

I heard a promise at the Rally from the President and I told these folks Redwood would help when their dealer would not... so far things are not looking good.

Anyone have any suggestions...

Brad,

Can you PM me with their name and contact details and I will see if I can assist getting them some assistance.

I received an email from Tim Cress that he is working on the issue. Thanks for bringing this one to our attention.