Redwood has decided to take a look at my 2016 39mb and investigate what did happen to the water tank when it literally blew up. It appears they are going to make it right and all I have to do is take the RV up to Shipshewana and leave it with them for a while. I am extremely happy with this as you might imagine. I will let you know how it goes
That makes for a better day. Hope they come through.
Joseph, good news finally. Hope it all goes well.
Chris
That is great news. Glad to hear it!
Travel safe winter is here.
Ken & Gizzi
Ford 2015 F350 DRW
--
"My Redwood; Go anywhere and always be at home."
"The trouble with trouble is it starts as fun"
"I skate to where the puck is going to be, not where it has been" - Wayne Gretzky
Joe
That's good news. Redwood normally comes through
I will rejoice when we hear how it goes. I think Senior Management has the message. Dealerships...Well...I think you already know the answer to that...
Poor dealerships. Jerk their license to sell. There are plenty of folks that would like to have that license. Senior Management may need to recondition staffing at lower levels based on what I've read through these blogs. My only personal one-on-one experience came at the Rally in 2015. That was exceptional service above the call of duty that day. We had just purchased the RV a short time earlier. After the Rally, that's when we really discovered ALL of the other issues (i.e. A/C ducting, A/C Supply and Return seals, brakes, axles, tires, surge protector, water filter location, slide seals, drawer latches).
Keep us posted. We'll keep thinking positive thoughts for you.
They took our RV in and guess what? The Fresh water tank had no vent to allow air out as water went in. Because it is a pressure system, the tank expanded and exploded when water was put in the tank. The reason also that the sensors did not work. There was air where there should have been water. Redwood does not use this tank system anymore, surprise there.... Randy was great and stated that they will fix everything and have on the road soon. Those guys there are great and could not be more pleased with their response
Congratulations on your find and thank you Redwood for helping to resolve this quality control issue in a responsible manner. :cheer:
So glad to hear you are getting this worked out. I think they owe an apology for making it so hard to get this resolved but glad it finally is coming together for you.
Agree - Randy and his team have always been great to work with.
Ken & Gizzi
Ford 2015 F350 DRW
--
"My Redwood; Go anywhere and always be at home."
"The trouble with trouble is it starts as fun"
"I skate to where the puck is going to be, not where it has been" - Wayne Gretzky
that is good news ! Glad for a fairly quick response and hopefully a fast repair. Its also good to hear RW is standing up like they should
They took our RV in and guess what? The Fresh water tank had no vent to allow air out as water went in. Because it is a pressure system, the tank expanded and exploded when water was put in the tank. The reason also that the sensors did not work. There was air where there should have been water. Redwood does not use this tank system anymore, surprise there.... Randy was great and stated that they will fix everything and have on the road soon. Those guys there are great and could not be more pleased with their response
Joe - Terrific news and it must be a huge weight off your mind. Randy & his techs will definitely fix everything right the first time.
However, it doesn't say much for your dealer, who I suspect have provided Redwood erroneous information regarding the root cause. Surely, if they have qualified technicians the first investigative test would be checking the vent/overflow.
