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TOPIC: Bedroom Slide Electric 2016 RW38RL

Bedroom Slide Electric 2016 RW38RL 2 weeks 13 hours ago #1

Need Help
Bedroom Slide is not working, it makes a loud knocking sound when we try and open or close it. We were able to get it closed by pushing on the out side.
Any advice would be appreciated before I call a Mobil Tech out. We do have a slide in a slide so we are able to get in the bedroom via the bathroom.
We are in Astoria Oregon, if you know of a mobile tech or dealer in the area that could help we would appreciate that information as well.

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Bedroom Slide Electric 2016 RW38RL 2 weeks 10 hours ago #2

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There was an issue around your time frame unit with the Motor/Gear Box Assembly from Norco/BAL. Ours never quit, but had a jump going in and out. The RW Techs at the Rally last year were stumped, but brought the Norco Reps the next day, and as soon as they heard it said replace Motor/Gear Box, which they did right then and there. And while talking to them that's how I learned they had an issue, seems a mis-communications between Norco and their Chinese supplyer resulted in some bad units.

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Michelle & Ann
2018 Chevy 3500HD High Country Crew Cab DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" GY114s w/Disc, 5.5 Onan, Mor/ryde Pin & IS, Comfort Ride Hitch, Res Fridge & Induction Cook Top

Bedroom Slide Electric 2016 RW38RL 2 weeks 10 hours ago #3

Thanks
Any chance I could get a replacement motor and gearbox. Looks like they are one unit.
I have a call into NORCO Customer Service

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Bedroom Slide Electric 2016 RW38RL 2 weeks 6 hours ago #4

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When they changed ours out, it was at no cost, they know they had a problem. I would stress the issue with them and hopefully they will supply one.

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Michelle & Ann
2018 Chevy 3500HD High Country Crew Cab DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" GY114s w/Disc, 5.5 Onan, Mor/ryde Pin & IS, Comfort Ride Hitch, Res Fridge & Induction Cook Top

Bedroom Slide Electric 2016 RW38RL 1 week 6 days ago #5

I have not received a call back from BAL NORCO
Is it possible to ge Redwood to intervene in this issue?
Not being from this area I would like some help from someone in the Seattle or Portland area that could install the motor/gear box.
At this time I can go in either direction, we are going to Whidbey Island on the 15th.
I talked to two rv shops in the Astoria area and as soon as I said cable slide nether wanted anything to do with it.
At this time I sure wish I was headed to the rally;)
I was able to get this number off the gearbox: R25076 NR150028724

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Bedroom Slide Electric 2016 RW38RL 1 week 6 days ago #6

Update, l did get a callback this morning from Norco, Michelle said they would overnight me the gearbox only for free no motor. I found a place in Tacoma (Genesis Auto and RV Repair) who will do the work this Friday the 12th. So we are on our way tomorrow for Tacoma.
I'm a little concerned about only getting the gearbox and not the motor, but we will see how it goes.

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