For those who feel they need to contact Redwood for assistance:

Redwood Customer Service: (888)226-7496
Ask for your Regional Sales Representative, based on your location.

Tim Cress: tcress@redwoodrv.com
He will probably forward your info to your Regional Sales Rep so be sure to specify your location.

As they shared today at the annual Rally, they ask us to follow the proper protocol of dealership first, and then if unable to resolve the issue contact Redwood for assistance.